Returns & Exchanges
At Primally Pure, we want you to be completely satisfied with your natural skincare journey. If a product isn't a perfect fit for your skin, we offer returns or exchanges within 30 days of purchase to ensure your wellness routine remains stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Prepare Your Package
Carefully pack the items in their original packaging or a secure box to prevent damage during transit.
Affix the Shipping Label
Download and print the prepaid shipping label provided through our portal and attach it to the outside of your package.
Receive Your Refund
Once our team receives and inspects your return, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing